Privacy Policy

This Privacy Policy explains how Moments Captured processes personal data when you use cloudhumorweather.click, make an enquiry, book a session, or otherwise interact with our photography services. It applies to our studio and on-location product photography work in Johannesburg and related website communications.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. You may also raise concerns about how your information is handled. Some requests may be limited where we must retain records or where disclosure would affect another person’s rights.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

Requests should identify the data or interaction concerned and provide enough detail for us to locate the relevant records. We may ask for additional information to confirm identity or to understand the scope of the request. Once verified, we will respond within a reasonable period and in line with applicable legal requirements.

We may need enough information to verify the request before acting on it.

Data Retention

Retention of Personal Data

We keep personal data only for as long as it is needed for the purpose for which it was collected, including booking administration, project management, file delivery, payment handling, dispute resolution, and compliance with applicable law. When data is no longer required, we delete it or de-identify it where appropriate. Some records may be retained for a longer period if we must do so for tax, accounting, contractual, or legal reasons.

Retention is based on service needs, legal obligations, and record-keeping requirements.

Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our processing practices, website features, or legal requirements. The revised version will apply from the date it is posted on the site, unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it.

We review this policy when our practices, services, or legal duties change.

Email contact

team@cloudhumorweather.click

Telephone contact

+27 71 905 2577

Postal address

14 Kotze Street, Braamfontein, Johannesburg, 2001

Privacy enquiries

Use the contact details below for questions about this policy or the handling of personal data.

Information We Collect

We may process names, contact details, business or brand information, product details, reference images, shot lists, delivery instructions, payment records, communication content, and website usage data. Where relevant, we also process information needed to plan studio or on-location sessions, review sample setups, manage approvals, and deliver edited files.

The information collected depends on the inquiry, booking, and delivery steps used.

How We Collect Information

We collect data from contact forms, email, phone calls, planning calls, booking discussions, proof gallery reviews, file delivery exchanges, and automated website functions. We may also receive product details and reference material from clients, and we may generate technical records such as device, browser, and access logs.

Some information is provided directly, while other data is created during normal site and service use.

Cookies and Similar Technologies

We may use session cookies, persistent cookies, and similar technologies for site operation, security, preference storage, and basic analytics. These tools help maintain form functionality, remember settings where available, and understand how the site is used. We do not use cookies to collect more information than is needed for these purposes.

Cookie use is limited to standard operational and measurement purposes.

Cookie Controls

You may manage cookies through your browser controls, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where required, we may also present a cookie notice or similar control for preference management.

Browser settings can be used to limit or remove non-essential cookies.

01 · Purpose

How We Use Personal Data

We use personal data to respond to enquiries, assess project scope, prepare quotes, plan product delivery, review shot lists, coordinate sample setup approval, carry out photography production, manage proof gallery review, edit and deliver files, process payments, maintain records, secure our systems, and meet legal obligations. We may also use limited technical data to improve site performance and understand how visitors use the website.

Processing is tied to the ordinary operation of the studio and website.

02 · Sharing

Service Providers and Other Recipients

We may share personal data with trusted service providers that support website hosting, communications, file storage, payment processing, scheduling, or technical maintenance. These parties are expected to use the information only for the services they provide to us and to protect it through appropriate safeguards. We do not sell personal data.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, court orders, lawful requests from public authorities, or to protect our rights, clients, or systems. We may also share information where disclosure is needed to investigate fraud, misuse, or security incidents, or to support the establishment, exercise, or defence of legal claims.

Disclosure is limited to situations where law or a valid legal process requires it.